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Do you need income tax help? Do you have IRS refund tax questions that you'd like a quick and easy answer to? Please feel free to use the FAQ Search box below to search our entire list of FAQs by keyword, or browse our FAQs by topic to find answers to the most popular tax questions.


Top 10 Frequently Asked Tax Questions

  1. Which state tax forms are supported?
  2. What states support electronic filing?
  3. How quickly can I get my refund?
  4. In which states can I pay my balance due by credit or debit card?
  5. Can I electronically file a state tax return without a federal tax return?
  6. Do I qualify for electronic filing?
  7. Where is my tax refund? Find out your tax refund status.
  8. How do I find my AGI (Adjusted Gross Income) from last year so I can file electronically?
  9. How do I print out a copy of my return?
  10. What happens if I file electronically, and the IRS rejects my return?

1. Which state tax forms are supported?

Click on a state below to view the forms we support.


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2. What states support electronic filing?

The following states support electronic filing:

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3. How quickly can I get my refund?

To check the progress of your current year's refund, call the IRS at 1-800-829-4477 and use the refund status option offered on the TeleTax system. Some refunds may be delayed because of IRS compliance reviews to ensure that returns are accurate.

If you file a complete and accurate tax return and you are due a federal refund, you should receive your refund following this schedule:

  • Within 2 weeks after the acknowledgment date if you file electronically, and you elect to receive your refund via Direct Deposit.
  • Within 4 weeks after the acknowledgment date if you file electronically, and you receive your refund via U.S. Mail.
  • Within 6 weeks from the date the IRS receives your return, if you file via U.S. Mail.

For more specific information regarding anticipated refund dates with electronic filing, see IRS Publication 2043, IRS e-file 2012 Refund Cycle Chart.

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4. In which states can I pay my balance due by credit or debit card?

Through an agreement with Official Payments, we offer you the option of paying taxes by credit card or debit card for both your federal and state taxes. A small convenience fee will apply. Some states require that credit card or debit card payments be made only through their web site.


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5. Can I electronically file a state tax return without a federal tax return?

Yes, in most cases you may file your state tax return separately. You should enter both your federal and state tax information and then calculate the return. For all states, except AR, you can then file your state return independently.

Please Note: You can choose to electronically file just your federal return.

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6. Do I qualify for electronic filing?

Most taxpayers qualify for electronic filing. Some of the rare situations in which you may not qualify include:

  1. You do not currently live in the United States.
  2. You earned income from a state in which you do not live.
  3. You want to e-file your state return, but not your federal return and your resident state is Arkansas.
  4. Your filing status is Married Filing Separately and you live in a state that is subject to community property rules.
  5. Your status is Married Filing Jointly, only one spouse earned income, and you are claiming Child Care Credit. (All three must apply to disqualify you.)
  6. You received a waiver from the IRS.

If you do not qualify, you can still use our program to prepare your return. When it is finished, the program will notify you that it must be printed and mailed.

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7. Where is my tax refund? Find out your tax refund status.

Simply login to our system. On the My Account Dashboard page, click "E-File Status."

When you are inside the program you can also view your status at any time by checking the status feature on the upper right hand side. Click on the "Federal" or "State" link to display the status of your return.


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8. How do I find my AGI (Adjusted Gross Income) from last year?

There are a few ways to find your AGI:

  • Your 2010 AGI can be found on Form 1040 (lines 37 & 38) or Form 1040A (lines 21 & 22) or Form 1040EZ (line 4).
  • If you do not know your 2010 AGI, you can contact the IRS at 1-800-829-1040. If they can verify your identity they will tell you last year's AGI over the phone. Ask for your "original" AGI.
Helpful tips about your AGI:

Use the AGI on your 2010 return as it was originally accepted by the IRS. Do not adjust for any math corrections made by the IRS or any amendments you filed. OR you can use the PIN from your 2010 return.

If you filed a joint return last year, the AGI from that return is entered for both the taxpayer and spouse.

After entering/correcting your prior year AGI/PIN, click the "Review Return" link on the right side of any page. This will take you to the Return Information and Tax Return Summary pages. Click "Continue" until you reach the Steps to File page where you can print the new version of your return, and then select "Electronic Filing" to begin resubmitting your return.

If you can't find your AGI or PIN:

If you cannot obtain your correct prior year AGI or PIN, you will not be able to file your return electronically.

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9. How do I print out a copy of my return?

Open your return from any computer that can connect to the Internet, and select  Print or E-file on the right side of any of the program screens.

If you have already paid your processing fee (if applicable), then you need only select Step 4, View or print. If, for some reason you are unable to access your return, you should call the IRS at 1-800-829-1040 and request a copy of your return be mailed to you. The same request can be made to your local state taxing authority.

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10. What happens if I file electronically, and the IRS rejects my return?

First, you need to determine the reason for rejection. If it is something simple, like a misspelled name or your social security number was entered incorrectly, then you only need to correct the mistaken information, and re-submit for electronic filing. If the issue is something more, you may need to contact the IRS at www.irs.gov or at 1-800-829-1040 and find out what you need to do to correct the problem with your return.

It is possible that you will not be able to file electronically due to some IRS regulation. In that case you will need to print out your return and mail it to the IRS.

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